Our team will endeavour to ship your product as quickly as possible.
After purchase you will receive an order confirmation indicating we have received your order. When it has been shipped you will then receive a shipping confirmation email. Due to limitations of the postage network we cannot guarantee delivery times.
We run on a 24hour order-to-despatch target time.
If you have ordered a product and HAVE NOT received shipping confirmation, get in contact with our team directly on (02) 9899 9900. Depending on what stage of despatch the order is at, you may be charged a re-stock fee.
If you have ordered a product and HAVE NOT received shipping confirmation, get in contact with our team directly on (02) 9899 9900. Depending on what stage of despatch the order is at, you may be charged a re-stock fee.
We do accept returns in respect to the following conditions:
-The return is requested within 7 days of shipping confirmation.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 7 days of the return or exchange request
To ask for a return, please contact support@germanperformance.com.au with your order number and reason for return.
Alternatively, call (02) 9899 990
We currently deliver to every state in Australia and New Zealand.
Get in contact with our team at support@germanperformance.com.au as soon as you can, we will work with you to rectify the issue.
If this is an improper product choice we cannot guarantee a return/replacement. To be sure you are ordering the right product, use our vehicle search on the main page or contact our support team through the live chat or other support channels.
If this is an improper product choice we cannot guarantee a return/replacement. To be sure you are ordering the right product, use our vehicle search on the main page or contact our support team through the live chat or other support channels.
If you have used the vehicle selector on the main page then you should only see parts that fit your specific vehicle. This is not a guaranteed fit, if you have any doubts or concerns please call (02) 9899 9900 and speak to our team who can provide more information.
You will be charged in AUD. German Performance is not responsible for any difference in conversion or any fees associated.